Quality Assurance

In house Fit assessment

At JBI we are fortunate to have retained a vast amount of footwear knowledge originating from E Sutton & Son Ltd, the manufacturing arm of the Group, which was established in 1896. We have also invested heavily in QA people, resources and systems to attain self sufficiency wherever possible, this allows us to provide greater flexibility and time efficiency to meet the particular needs of our growing customer base.

We are continuously building relationships with supplier and customer QA to share knowledge to achieve this common goal.

The Shoe and Allied Trades Research Association


JBI have been members of SATRA since 1978 and this relationship has helped to shape the QA approach of JBI through their various accredited schemes. We are one of the few SATRA approved laboratories in the UK and have facilities to carry out numerous tests on products prior to and after production.

The following are just some of the tests that JBI technicians are accredited for.

Test Method No. Test Method Name
TM 01:2004 Thickness of leather and insole materials.
TM08:1992 Colour fastness to circular rubbing.
TM25:1992 Vamp flex test.
TM27:2004 Thickness of non-leather flexible sheet materials.
TM31:2003 Martindale abrasion resistance.
TM65:1992 Split tear strength.
TM113:1996 Heel attachment
TM117:1992 Attachment strength of decorative bows.
TM118:1992 Strength of sandal toe post.
TM120:2001 Attachment strength of straps and nailed or stapled uppers.
TM133:1993 Bata belt test.
TM134:1998 Density of materials by volume displacement.
TM144:2007 Slip Resistance
TM150:1999 Attachment strength of eyelets.
TM162:1992 Tear strength- Baumann method.
TM167:2001 Colour fastness to rubbing-Crockmeter.
TM174:1994 Abrasion resistance-Rotating drum method.
TM180:1995 Strength of stitched seems
TM335:1994 Colour fastness to water
TM411:1992 Peel strength of footwear sole bonds.
EN71-1 2005+A4 2007 Clause Security of small parts

Tests which are not within the JBI laboratory scope are carried out primarily at SATRA our nominated testing house. However we are continuously identifying and training towards further test accreditation to widen our degree of autonomy for efficient customer support.

Our link with such a reputable testing house provides customers with the confidence required to manage their accounts and safe guard their high street reputations.

In House Fit Assessment

Through the establishment of close relationships with local nursery and primary schools we have developed a shoe fitting database which also includes the foot measurement of all head office employees.

This database has proved invaluable to the efficiency of fit trialling on confirmation and bulk production products allowing for a much quicker reaction to supplier and customer needs.

Links have been made with SATRA, who visit the business to asses the competency of this resource, as JBI are one of the very few UK SATRA approved fit centres.

Sampling and Production

All factories making products on our behalf are entered into a comprehensive database and visited by our QA technical, ethical and social compliance team to establish their ability to provide product and service to the required standard; each is then graded to meet the various end needs of our clients. Our designated personnel for the management of selection/confirmation and production samples work hard at developing close working relationships with suppliers to support this important process.

We also understand the importance of our customers packaging requirements and as a result have developed specialists in this arena creating bespoke packaging standards for all our clients. These are communicated in both English and Chinese to the supplier via our China representative office situated in Quanzhou.

Links with Bureauveritas (external auditing company) and Sedex (an intermediary communication website) have taken place to accommodate those customers requiring 3rd party auditing. Corrective action plans are created and fed back to the suppliers and progress monitored through the QA Ethical and Social Compliance Manager and the SEDEX web site.

Human Rights and Factory Inspections

We are very much aware of safeguarding both our own and our customer's reputation with regard to the protection of people's human rights in China, and therefore take this aspect of QA extremely seriously. We often work closely with suppliers to help educate factories in the standards required by the end customer. JBIFE (Far East) plays a crucial part in the management of factory health and safety and ethical requirements carrying out pre-production visits of new factories listed on our database.

Throughout the year there are regular visits to China from the QA team to monitor production, assess factories and develop the JBIFE personnel in accordance with the UK people development programme.

There are currently six JBIFE quality inspectors who all play a vital role in policing the quality of product in the supplier's factories. Information on quality status is fed back to the JBIFE office in the form of quality and packaging inspection reports. These reports are checked by trained staff and converted into English before being referred back to the UK quality department. The inspectors in China ensure that factories are adhering to the strict "No Tack Policy" and that their needle policies are of a high standard. They also report on the current status of ethical aspects such as child labour/fire safety equipment/general tidiness of production rooms and dormitories. These actions are designed and implemented to ensure ALL product leaving China is of the desired quality standard.

Sedex Logo

JBI are AB members of Sedex, the Supplier Ethical Data Exchange, which is a membership organisation for businesses committed to continuous improvement of the ethical performance of their supply chains. They focus on four pillars: labour standards, health & safety, environment and business integrity. The main aim is to provide a secure database for companies to store and share ethical data including self assessment, audit reports and corrective action reports and status.

AB membership gives JBI the opportunity to be able to assess progress and ensure corrective actions highlighted from audit reports are carried out in the timescale given by the auditor. We are also able to view data and run reports as well as upload information about production sites. Having all this information to hand helps us to be more ethically and socially aware of our production sites.

The Final Check

Final Check

The final part of the Quality operation before the product is released for storage or dispatch to the customer takes place at K2, our state of the art warehouse and distribution centre. A fully qualified footwear technician cross references random sampled products from deliveries against the approved confirmation samples and quality report documents. Packaging is checked against the standards and bar codes scanned for acceptance.

There are no orders released until QA inspected.

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